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To compliment our existing team, we are now looking to recruit an Account Coordinator to join our Intensive segment and primarily support the Account Managers.

This is a key element within the Rackspace Intensive Support Account Management function.

Key responsibilities include:

• Creating and maintaining customer records in both electronic and paper file management systems
• Arranging Implementation Calls between Rackspace reps and customers
• Creating agendas and ticket relating to post-sales implementations and taking meeting notes
• Coordination between BDC and the Data Centre to monitor the progression of customer requests to maintain customer records.
• Creating checklists and tickets for quality assurance purposes
• Tracking new customer builds and new servers for existing customers
• May interact with new and existing customers on the status of their requests via tickets, e-mails and phone conversations
• Running custom reports for the team
• May serve as a backup to the Account Manager in their absence
• Co-ordinating team wide reports, training and other administrative functions

Requirements:

You must also have the following:

• Prior knowledge of a technology based service oriented industry preferred
• Experienced in working within an administrative or customer facing environment
• Knowledge of servers/computer hardware and software an advantage – or an aptitude and desire to expand technical knowledge

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The position of Business Performance Analyst will be responsible for designing and monitoring key business performance metrics specifically relating to internet domains and internet domains secondary markets.

The position will require excellent analytical skills, ability to effectively communicate results to executive management, and the ability to maintain a positive attitude while working in a dynamic, fast paced environment.

The position will be evaluated based upon ability to generate actionable and measurable revenue producing changes in a given business unit.

PRIMARY RESPONSIBILITIES:

• Design and monitor key business metrics
• Ad-hoc analyses
• Development of forecast and trending models
• Prototyping of reports and dashboards
• Use statistical and data mining techniques to find new revenue opportunities

QUALIFICATIONS:

• 2 plus years experience
• Bachelor’s degree
• Familiarity with statistical and analytical techniques, including trend analysis, forecasting, modeling, and experiment design
• MSSQL or comparable software experience
• MS Office Suite experience
• Excellent written and verbal communication skills

ADDITIONAL SKILLS (not required):

• Experience with statistical software a plus
• Experience with website ecommerce or branding a plus
• Experience with Web-based reporting and analytical tools a plus
• Experience with OLAP a plus
• Six-Sigma business improvement methodology certification a plus

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WiredTree is looking for experienced full-time system administrator/support technicians to join our team in our downtown Chicago office. We are a fast growing Linux-based managed hosting company who provides a variety of solutions from virtual private servers to dedicated servers to complex clusters for clients worldwide. We have a very strong focus on providing fast, accurate, and personal customer service. Hours: 8AM to 8PM on a 4 days on, 4 days off, 3 days on, 3 days off rotation. This will include some weekends and Holidays.

Primary Responsibilities: - Providing fast, accurate and detailed technical support through helpdesk and phones - Building, repairing, and deploying servers - Troubleshooting x86 hardware issues - Troubleshooting Linux software issues - Troubleshooting network issues - Quickly responding to, and repairing, failed services

Personal Requirements: - Excellent customer service skills - Excellent communication skills (written and verbal) - Strong logic and problem-solving skills - Genuinely enjoy helping people - Puts in the extra effort up front to "do it right" the first time - Highly motivated, excellent work ethic - Able to multi-task efficiently - Extremely conscientious and proactive - Must follow through at all time

Minimum Technical Requirements: - Advanced Linux System Administation Experience (4+ years minimum) - CentOS/RedHat Enterprise - In-depth cPanel/WHM experience from the command line - Advanced troubleshooting and configuration experience with: Apache, BIND, MySQL, cPanel, Exim - Working knowledge of TCP/IP, IPTables, HTTP, DNS, SMTP, FTP, MySQL - x86 Server Hardware Knowledge - RAID cards, kernel modules, rackmount systems, etc. - Basic Scripting and Debugging Knowledge (PHP, Bash, Perl) - Datacenter Environment Experience - Racking Servers, Cabling, etc. - Apache/PHP/MySQL Optimization

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JOB SUMMARY

• Develop Perl web and console applications using current accepted best practices.
• Troubleshoot, debug and correct issues with existing applications.
• Interact with team members and QA team to understand requirements and issues and negotiate solutions and implementation specifics.

QUALIFICATIONS/EXPERIENCE

• Understanding of the Perl/mod_perl/Apache internals
• Sensitivity to security requirements in design and implementation
• Experience with source control ( CVS, Subversion )
• C/C++ (Unix based programming) will be considered as a plus
• HTML, CSS and Javascript (incl. Ajax) knowledge will be considered as a plus

ESSENTIAL FUNCTIONS

• Designing and developing Perl applications through full life cycle
• Ability to apply Perl syntax and conceptual understanding of Perl constructs (both procedural and Object Oriented)
• Ability to apply extended perl concepts such as mod_perl/mod_perl 2.
• Develop web-based (mod_perl, CGI, Mason) Perl applications (mod_perl2 experience will be considered as a plus)
• Design RDBMS schemas and queries

EDUCATION:
Requires a Degree in Technology or related field or 4 years of relevant experience.

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We are looking for people who want a career in customer service/technical support and who want to be the best in the webhosting industry. We currently have openings on day, night and graveyard shifts in our Houston, Texas location.

Job Description:

1. Front line support for Chats and Telephone calls
2. Troubleshoot any issues customer is having with his webhosting plan
3. Provides technical support for Level I escalation issues via helpdesk
4. Performs miscellaneous job-related duties as assigned

Required Skills:

• Excellent written and verbal skills in the English language to communicate effectively to clients
• Ability to work with a team and follow instruction from supervisors
• Outstanding customer service skills
• Must be dependable to be at work during assigned shifts
• Knowledge of FTP, DNS, Cpanel and WHM preferred
• Ability to multitask and meet specific goals set by supervisors
• Experience with documenting procedures
• Able to troubleshoot basic webhosting procedures

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